Which method may be used during Competency Model Development?

Observation of employee performance is a key method used during Competency Model Development because it allows organizations to gather real-time data on how employees perform their tasks and responsibilities. By observing employees in their work environment, managers and HR professionals can identify the specific skills, behaviors, and knowledge that contribute to successful performance in various roles.

This method provides valuable insights into the actual practices and competencies required for effective job performance. It also helps in understanding the gap between current employee capabilities and the desired standards for competency, which can inform the development of training programs and other interventions to enhance workforce skills.

The other options involve processes that may support competency development but are not as directly focused on the initial creation of a competency model. For example, developing training materials and delivering online sessions are more about delivering knowledge rather than defining competencies, and assessing external training organizations relates to evaluating external options rather than analyzing internal competencies of employees. Thus, observation stands out as the most directly relevant method for developing a competency model.