Which of the following is NOT a method of maintaining quality assurance in healthcare?

Reactive patient surveys are utilized to gather feedback after care has been provided, primarily focusing on patient experiences and satisfaction. While these surveys can offer insights into areas needing improvement, they do not actively contribute to ongoing quality assurance measures. Quality assurance involves proactive strategies aimed at continuously improving healthcare processes and outcomes, rather than merely responding to issues after they have occurred.

In contrast, case management, health information systems, and medical records documentation are integral parts of maintaining quality assurance. Case management involves coordinating patient care effectively to ensure appropriate care pathways and resource utilization, which enhances overall service quality. Health information systems support the management of healthcare data, aiding in the analysis and monitoring of performance metrics, while medical records documentation is essential for accurate and consistent patient care and for facilitating audits and quality assessments. These approaches help create a systematic and preventive framework for ensuring high-quality healthcare delivery.