Which statement about patient surveys is NOT true?

The statement that surveys can only be developed by an outside organization is not true because patient surveys can be created by the healthcare facility itself. Often, practices and organizations have the resources and expertise to design their own surveys tailored to their specific patient population and services offered. Creating surveys in-house enables institutions to focus on particular areas of concern and to gather relevant feedback that is directly applicable to their setting.

In contrast, the other statements highlight valid aspects of patient surveys. They emphasize the importance of gathering patient feedback, indicate the possibility of customizing surveys to suit different services within a practice, and illustrate how surveys can reveal valuable insights that lead to quality improvement efforts. These elements underscore the significant role that patient surveys play in enhancing care delivery and operational efficiency within healthcare organizations.