Which type of account would not be sent to a collection agency?

Charity accounts would not typically be sent to a collection agency because these accounts are often associated with patients who are unable to pay due to financial hardship or medical indigence. Many healthcare providers have charity care policies in place that involve waiving or reducing costs for eligible individuals. Since these accounts reflect a decision by the practice to not pursue payment due to the patient's financial situation, they are not treated in the same manner as accounts that are overdue and have no alternative resolution.

In contrast, bad debt accounts are those that have been deemed uncollectible after attempts to collect payment, which is why they would be sent to a collection agency. Accounts with partial payments may still be actively pursued for payment, and flexible payment plans are designed to ensure that patients can pay over time, which typically implies some level of ongoing effort to collect the debt. Thus, charity accounts stand out as the category that would not enter the collections process.